Telehealth & Communications Disclaimer
Effective Date: March 24, 2026
This Telehealth & Communications Disclaimer applies to primaldallas.com (the "Website"), which is owned and operated by Primal Of Texas Inc, doing business as Primal Integrative Health Group, Primal Aesthetics, Primal Health, Primal Pediatrics, Primal Performance, and Primal Vitality (collectively, "Primal," "we," "us," or "our").
This page describes important information regarding remote communications, including phone calls, video calls, telehealth-related communications, email, text messaging, portal messaging, and other electronic communications we may make available from time to time.
1. Remote Communications Are Not for Emergencies
Remote communications, including phone, video, email, text message, website forms, and portal messages, are not intended for emergencies or urgent medical situations.
If you are experiencing a medical emergency, call 911 immediately or go to the nearest emergency room.
2. Informational and Scheduling Use
Remote communications may be used for scheduling, general informational purposes, follow-up discussions, administrative communications, wellness-related check-ins, and other communications we elect to provide.
Not all communications constitute medical advice, diagnosis, treatment, or the establishment of an ongoing professional relationship. Any professional relationship, where applicable, is governed by separate intake, consent, and service documentation.
3. Limitations of Electronic Communications
Electronic communications can be convenient, but they also have limitations. Delays, failed transmissions, technical interruptions, connectivity problems, user error, platform outages, and unauthorized access can occur.
We do not guarantee that any electronic communication will be timely, secure, error-free, or uninterrupted.
4. Email and Text Messaging Risks
Email and text messaging may not always be encrypted or secure. By communicating with us through email or text message, you acknowledge that there are inherent privacy and security risks associated with electronic communications.
These risks may include interception, misdelivery, unauthorized access, shared-device viewing, delayed delivery, and incomplete transmission.
By choosing to communicate with us through these methods, you accept these risks to the extent permitted by law.
5. Telehealth and Audio/Video Communications
From time to time, we may offer phone or video-based communications, consultations, or wellness-related discussions. Availability, scope, appropriateness, and eligibility for any such communication are determined by us in our discretion and may vary by service, provider, location, legal requirements, and individual circumstances.
Remote communications may not be appropriate for every person, every concern, or every situation. We reserve the right to require an in-person visit, reschedule a remote communication, decline a remote communication request, or discontinue a remote communication if we determine it is not appropriate.
6. Privacy and Platform Use
Remote communications may be conducted through third-party platforms, software, scheduling systems, phone systems, or communication tools. Use of these tools may be subject to third-party terms, privacy practices, and technical limitations.
If and to the extent applicable, certain remote communications may be subject to privacy and security requirements under HIPAA or other laws. Where HIPAA applies, covered providers must use communication methods in a manner consistent with applicable privacy and security requirements.
7. No Guarantee of Availability or Outcome
We do not guarantee the availability, quality, suitability, or outcome of any remote communication, telehealth interaction, or electronic exchange. Individual experiences and results vary.
8. Consent to Communication
By providing your phone number, email address, or other contact information, and by initiating or participating in remote communications, you consent to receive communications from us using those methods, subject to our Privacy Policy, SMS Terms, and other applicable policies.
You are responsible for providing accurate contact information and for notifying us of any changes.
9. Contact Information
If you have questions regarding this Telehealth & Communications Disclaimer, you may contact:
Primal Of Texas Inc
DBA Primal Integrative Health Group, Primal Aesthetics, Primal Health, Primal Pediatrics, Primal Performance, and Primal Vitality
8668 John Hickman Parkway, STE 701
Frisco, TX 75034
469.598.0598
info@primaldallas.com